Terms of service

Terms of Service

Welcome to Le Boutique Fleurs. These Terms of Service govern your use of our website and the purchase of products and services from Le Boutique Fleurs.

By accessing our website, placing an order, or purchasing from us, you agree to the terms and conditions outlined below. Please review them carefully before completing your purchase.

1. Orders & Acceptance

All orders are subject to availability and acceptance by Le Boutique Fleurs.

An order is considered confirmed once payment has been successfully processed and an order confirmation has been issued.

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, pricing or product errors, unavailable materials, incomplete information, or circumstances that prevent us from fulfilling the order as requested.

If we are unable to fulfill a paid order, we will contact the customer using the information provided at checkout.

2. Floral Designs & Natural Variations

Every Le Boutique Fleurs arrangement is individually handcrafted.

Because flowers and plants are natural products, variations in color, size, shape, texture, bloom stage, and appearance are expected. The final arrangement may therefore vary slightly from photographs displayed on our website or social media.

Product photographs represent the overall style, size, color palette, and design aesthetic of an arrangement but do not guarantee an exact flower-for-flower reproduction.

3. Flower & Product Substitutions

Flower availability varies according to season, market conditions, and supplier availability.

When a specific flower, color, container, wrapping material, chocolate, decorative element, or other component is unavailable, Le Boutique Fleurs may make a thoughtful substitution of equal or greater value.

Our florists will make every reasonable effort to preserve the overall style, color palette, value, and luxury presentation of the arrangement selected.

For designs where a specific element is essential to the overall concept, we may contact the customer before making a significant substitution.

4. Custom & Personalized Orders

Custom arrangements and personalized products are created specifically for each customer.

Once sourcing, preparation, personalization, or production has begun, custom orders are considered final and may not be eligible for cancellation, modification, exchange, or refund.

Customers are responsible for reviewing all personalization details, including names, messages, dates, colors, and other requested information, before submitting an order.

Le Boutique Fleurs is not responsible for errors resulting from incorrect information provided by the customer.

5. Pricing & Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change at any time due to flower availability, seasonal demand, supplier pricing, or other market conditions. Any price change will not affect an order that has already been confirmed and paid, unless an obvious pricing or technical error has occurred.

Applicable taxes, delivery charges, service fees, and other charges will be displayed when applicable during checkout.

Full payment is generally required before an order enters production unless alternative payment arrangements have been agreed upon in writing for an event, corporate order, or other special service.

6. Delivery

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, address, apartment or unit number, telephone number, gate code, and any necessary delivery instructions.

Le Boutique Fleurs is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If our delivery team cannot safely or reasonably complete a delivery because of restricted access, an unavailable recipient, an incorrect address, missing access information, or circumstances outside our control, the order may be returned to us and an additional delivery fee may be required for redelivery.

When appropriate and reasonably safe, an arrangement may be left with a receptionist, concierge, front desk, authorized individual, or in another suitable location at the delivery address.

Once an order has been successfully delivered, Le Boutique Fleurs is not responsible for loss, theft, weather exposure, heat damage, improper storage or handling, or other conditions occurring after delivery.

7. Delivery Times

Requested delivery dates and time preferences are taken seriously; however, unless expressly confirmed by Le Boutique Fleurs, delivery times are not guaranteed.

Delivery times may be affected by traffic, weather, recipient availability, building access, high order volume, holidays, or other circumstances outside our reasonable control.

Customers should contact us before ordering if an arrangement must arrive within a specific time window for a ceremony, reservation, business event, surprise, or other time-sensitive occasion.

8. Same-Day & Holiday Orders

Same-day delivery is subject to availability, delivery capacity, flower inventory, location, and order cutoff times.

During high-volume floral holidays and special occasions—including Valentine’s Day and Mother’s Day—availability may be limited and delivery windows may be extended.

Submitting an order does not guarantee fulfillment until the order has been accepted and confirmed.

9. Pickup Orders

Customers selecting pickup are responsible for collecting their orders on the confirmed date and within the applicable pickup period.

Fresh flowers are perishable. Le Boutique Fleurs cannot guarantee the condition of arrangements that are not collected as scheduled.

Once a pickup order has been collected and leaves our care, the customer assumes responsibility for proper transportation, handling, storage, and flower care.

10. Cancellations, Refunds & Quality Concerns

Cancellations, refunds, replacements, store credits, and quality concerns are governed by our Refund Policy.

Due to the perishable and made-to-order nature of our products, orders may become final once sourcing, preparation, customization, or production has begun.

Customers experiencing a quality concern should contact Le Boutique Fleurs promptly and within the timeframe specified in our Refund Policy.

11. Product Care

Fresh flowers require appropriate care and environmental conditions.

Flower longevity varies naturally depending on flower variety, temperature, handling, water quality, environment, and customer care. For this reason, we cannot guarantee that every flower or arrangement will remain fresh for a specific number of days.

Customers should follow any care instructions provided with their arrangement.

12. Chocolates, Food Products & Allergies

Certain arrangements may include chocolates, candies, or other packaged food products.

Customers and recipients are responsible for reviewing ingredient and allergen information provided by the original manufacturer before consumption.

Le Boutique Fleurs cannot guarantee that food products are free from allergens or that they have not been manufactured in facilities that process common allergens.

13. Gift Messages

Customers are responsible for ensuring that gift messages submitted with an order are accurate and appropriate.

Le Boutique Fleurs reserves the right to decline messages containing threatening, abusive, discriminatory, unlawful, or otherwise inappropriate content.

14. Website Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information on our website are accurate.

However, occasional typographical, pricing, technical, or informational errors may occur. We reserve the right to correct errors, update information, or cancel an affected order when reasonably necessary.

15. Intellectual Property

All original content associated with Le Boutique Fleurs, including our branding, floral designs, photographs, graphics, text, logos, product names, website content, and other creative materials, is owned by or licensed to Le Boutique Fleurs and may be protected by applicable intellectual property laws.

Our content may not be copied, reproduced, distributed, commercially used, or represented as another business’s work without authorization.

16. Prohibited Use

You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not attempt to interfere with the operation or security of our website, misuse our content, submit fraudulent transactions, or use our services in violation of applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Le Boutique Fleurs will not be liable for indirect, incidental, special, or consequential damages arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

18. Events & Large Orders

Weddings, corporate orders, installations, and other large or event-based orders may be governed by a separate proposal, invoice, contract, or service agreement.

When a separate written agreement applies, its specific terms will control in the event of a conflict with these general Terms of Service.

Deposits, payment schedules, cancellations, design changes, setup, breakdown, rentals, and other event-specific conditions may be addressed separately.

19. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable law.

Information necessary to fulfill an order may be shared with service providers involved in payment processing, delivery, website operation, or other necessary business functions.

20. Changes to These Terms

Le Boutique Fleurs may update these Terms of Service from time to time to reflect changes to our services, operations, policies, or applicable requirements.

The version published on our website at the time of use or purchase will apply as permitted by law.

21. Governing Law

These Terms of Service are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

22. Contact Us

If you have questions regarding these Terms of Service, an existing order, or any of our policies, please contact Le Boutique Fleurs through the contact information provided on our website.

Last updated: August 2026