Terms of service

Welcome to Le Boutique Fleurs. By accessing or using our website, services, or making a purchase from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

 


1. General Conditions


By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of an adult. We reserve the right to refuse service to anyone for any reason at any time.


All products and services offered on this website are subject to availability, and we may discontinue any item at our discretion.

 


2. Product Availability & Natural Variations


Flowers, plants, and floral arrangements are perishable natural products. Colors, shapes, sizes, and varieties may vary depending on seasonal availability and market conditions.


We reserve the right to make reasonable substitutions of equal or higher value to maintain the quality and integrity of your order.

 

 


3. No Returns, Exchanges, or Refunds


Because our products are perishable:


• We do not accept returns, exchanges, or provide refunds once an order has been prepared or delivered to the client/recipient.


By placing an order, you acknowledge and agree to this policy.

 

 


4. Custom Orders

 

Custom-made arrangements, including any design created according to the client’s preferences, are not eligible for cancellation, modification, or refund once production has started.

 

 

5. Pricing & Payment

 

 

Prices displayed on our website are subject to change without notice.

We reserve the right to adjust prices at any time due to market fluctuations, product availability, or operational costs.


Full payment is required at the time of purchase. We accept the payment methods displayed at checkout.

 


6. Delivery Policy

We strive to deliver all orders within the requested timeframe. However, delivery availability may vary based on:

  • Weather conditions
  • Traffic or transportation delays
  • Recipient availability
  • High-demand periods (Valentine’s Day, Mother’s Day, holidays)

 

If the recipient is unavailable, we may:

 

  • Leave the arrangement in a safe location, or
  • Return it to the shop for a second delivery attempt (additional fees may apply)

 

Incorrect delivery information provided by the client may result in delays or failed delivery. We are not responsible for orders delivered to the wrong address if the client provided incorrect information.

 

 


7. Post-Delivery Responsibility

 

 

Once the order is delivered to the client or recipient:

We are not responsible for product condition, damage, loss, improper handling, or lack of care.


Proper care instructions should be followed to maintain the freshness of flowers and plants.

 


8. Order Cancellations


Standard orders may be canceled only if:

  • The order has not yet been prepared,
  • The cancellation request is made within a reasonable timeframe.


Custom orders and same-day orders cannot be canceled once processing has begun.

 

 


9. Intellectual Property

 

 

All content on this website — including images, text, graphics, logos, and designs — is the property of Le Boutique Fleurs and protected by copyright laws. Unauthorized use is strictly prohibited.

 

 


10. Limitation of Liability

 

Le Boutique Fleurs is not liable for:

  • Allergic reactions to flowers or plants
  • Damage caused by misuse or lack of care
  • Delays due to circumstances beyond our control
  • Variations in natural products

Our total liability shall not exceed the amount paid for the order in question.


 

 

11. Changes to These Terms


We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon posting on the website.


Continued use of the site constitutes acceptance of the revised terms.

 

 


12. Contact Information

 

For questions regarding these Terms of Service, please contact us:


Le Boutique Fleurs

Email: [Insert Email]

Phone: [Insert Phone]

Website: [Insert Website]