Refund policy
Returns, Refunds & Order Policy
At Le Boutique Fleurs, every arrangement is thoughtfully handcrafted using fresh, seasonal blooms. Due to the delicate and perishable nature of flowers and plants, all sales are considered final once an order has entered production or has been delivered.
Fresh Flowers & Natural Variations
Flowers are natural products, and variations in color, size, shape, and bloom stage are expected. Each arrangement is individually designed by our florists and may vary slightly from the images displayed on our website.
While we always strive to preserve the overall style, color palette, value, and aesthetic of the arrangement selected, exact flower varieties may vary depending on seasonal and market availability.
When necessary, Le Boutique Fleurs reserves the right to make thoughtful substitutions with flowers or materials of equal or greater value while maintaining the overall design and luxury presentation of the arrangement.
Cancellations
Orders may be eligible for cancellation if the request is received before production has begun. Once flowers have been sourced, prepared, customized, or arranged for an order, the order becomes final and is no longer eligible for cancellation or refund.
Custom, personalized, and special-order arrangements are final once production or sourcing has begun.
Quality Concerns
We take great pride in the quality, freshness, and presentation of every arrangement.
If you experience an issue with your order, please contact us within 24 hours of delivery or pickup so our team can review the concern.
Please provide:
- Your order number
- Clear photos of the arrangement
- A brief description of the issue
Requests submitted after 24 hours may not be eligible for an adjustment.
After reviewing the order, Le Boutique Fleurs will determine the appropriate resolution based on the circumstances. When applicable, this may include a replacement, store credit, or another appropriate solution.
Delivery
Customers are responsible for providing complete and accurate delivery information, including apartment or unit numbers, gate codes, and recipient contact information when necessary.
If delivery cannot be completed due to an incorrect address, restricted access, or the recipient being unavailable, additional delivery fees may apply for a second delivery attempt.
Once an arrangement has been successfully delivered to the address provided, Le Boutique Fleurs cannot be responsible for flowers left unattended, weather exposure, improper handling, or conditions outside of our control.
Our Commitment
Our goal is for every Le Boutique Fleurs arrangement to arrive beautifully presented and reflect the quality and attention to detail associated with our brand. If something does not meet our standards, we encourage you to contact us promptly so we can review the situation and assist you.